Frequently Asked Questions

Do you make all of these tables yourselves?

Absolutely! Everything we produce is designed and worked on by our own hands in our own workshop – even all the table bases. We wouldn’t have it any other way.

Do you do bespoke work?

Definitely. If you like the style of one of our pieces, but want a different timber variety, a different size, or have something completely unique that you’d like us to build for you, we’re happy to help.

We’ll be with you throughout the whole process, from timber selection to aftercare – and sending lots of pics along the way to keep you updated. Just email [email protected] with your requirements and a few photos of what you’re after, then we can send you a quotation.

I like something I've seen online - can I see it in person?

We’d love you to. Our showroom is situated right next door to our workshop, and is open 6 days a week – or by appointment outside of our normal working hours, which are 9am – 4.30pm Monday to Friday, and 9am – 2pm on Saturdays.

Wicked Mata
Icknield Way
Letchworth Garden City
SG6 1EX

How does delivery work?

For all of our finished tables, we offer a next day delivery service after your order has been processed – or a chosen day that suits you – for £100 within the UK (excluding the Highlands, islands and Northern Island). We process orders within 48 hours. If you do need your table delivered extremely urgently, just call us after ordering and we’ll see what we can do.

If you purchase one of our in-production pieces, we’ll provide you with a delivery date 4-6 weeks away, but it’s exactly the same cost.

Depending on your access requirements, we’ll either deliver the table with the legs already attached, or we’ll assemble the table ourselves when we deliver – you just need to think about where you’d like us to put it!

How do I take care of the table after delivery?

Many of our customers worry about how to look after such a beautiful table, but we really don’t want you to worry – these tables are intended to be enjoyed as part of your daily life, not kept in a room on its own looking pretty!

The finish is durable and will last for years to come with no specific maintenance – but there are just a few rules to follow:

  • Try to remember to use coasters under your cups of tea. If you forget, don’t panic – and definitely don’t evict any friends who aren’t coaster-prone either! – but just keep them on hand most of the time.
  • Hot dishes from the oven or steamy plates from the microwave should go on mats when you put them down
  • Avoid polishes or harsh cleaning chemicals. Just a damp cloth or a touch of mild soap will clean up almost anything.

If an accident does happen there’s always the option of refinishing your table, and it’ll look as good as new when it comes back to you. Just get in touch for more information.

We take great care in selecting fantastic timber, but as its a natural product you may see movement occur over time. Try to keep your table away from long periods of direct sunlight or drastic temperature changes. Cracking is uncommon but can occur as the table acclimatises to its new environment – if you’re unhappy with how it settles then we can look into filling these for you, after this period of acclimatisation has passed.

Can I choose a different table base?

Yes, of course! Although our finished tables are photographed on specific table bases, some of which may have been designed with that table in mind, you have free reign to choose a different base. Just get in touch for more information.

Terms and Conditions

What is your privacy policy

1. About this Privacy Policy

Your privacy is extremely important to us. This privacy policy explains how and why we collect and use your personal information.

2. About Us

www.wickedmata.co.uk is a website operated by Wicked Boxcar Ltd, trading as Wicked Mata. Registered in England. Company No. 08615991. Registered office address: 2 Walsworth Road, Hitchin., Hertfordshire, SG4 9SP. VAT No. 189144183 All references to “we”, “us” and “our” in this policy are to Wicked Boxcar Ltd. Questions or comments regarding this privacy policy should be sent to us at [email protected]

3. How we obtain your data

3.1 Information you supply

When you order an item from us, you supply us with information through the website, telephone, email or in person.

We also collect the information you supply when you fill out a form, including the contact form on our website, comments section and subscribing to our email list.

3.1.1 Telephone calls

We may record telephone calls for training purposes, as well as for security and evidential purposes.

3.2 Data we generate

We hold data specific to your orders and contracts with us, including products ordered, payments made, the status of your order, delivery details, complaints and returns.

3.3 Website browsing

When you visit our website, we collect information about you, your device and your use of our website. We use cookies and other methods, as detailed in our cookies policy.

4. Cookies

Like most websites, we use cookies to track and store data about your usage of our website.

4.1 What are cookies?

Cookies are small pieces of data sent from our website to your browser while you are on our website. They only track data about your browsing on our website – not other websites. They help us improve your experience on our website and monitor user behaviour. You can delete them in your browsing settings at any time.

4.2 What cookies do we use?

4.2.1 Usage cookies

This stores data about your visits to our website, allowing us to personalise the experience to you – such as items being kept in your shopping basket between visits. If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

4.2.2 Google Analytics

We use Google Analytics to track user behaviour on our website. It shows us things like what internet browsers our visitors use, how many people view a page etc. None of the information collected is personally identifiable so we can’t track the website usage back to you. We also use Google Analytics cookies to support our display advertising – meaning we can serve ads based on past visits to our website. You can opt-out of Analytics tracking through Google Ads Preferences Manager. Opting out of advertising cookies doesn’t mean you won’t see adverts – they just won’t be tailored to you. You can read Google’s Privacy Policy here.

4.2.3 Facebook Pixel

We use the Facebook pixels to be able to advertise on Facebook to people who have visited our website before and to people who are similar to those who have visited our website. Like with Google Analytics, none of the information collected is personally identifiable so we can’t track the website usage back to you. You can read Facebook’s Cookie Policy here.

4.3 Block cookies

When you first visit our website you have the option to accept or decline the use of cookies. You can also disable cookies at any time through your browser’s settings. You will still be able to use our website but some processes may not work properly.

5. What information we collect

In order for us to provide you with our services, we collect and use the following information through the methods listed in section 3:

5.1 Contact and identity information

This is information you supply us – includes your name, address, email address, phone numbers etc.

5.2 Account information

This is information about your account and preferences when you register with us.

5.3 Enquiry and order information

This is information regarding your orders or enquiries – it includes records of items ordered, status of order, payments made, delivery, returns and refunds.

5.4 Payment information

We accept payments through PayPal. These payments (including debit and credit card transactions) are processed through PayPal and are inaccessible to us. You can read PayPal’s Privacy Policy here.

5.5 Communications

We store information relating to communications we have with you.

5.6 Website usage

We record your use of our website including products browsed, pages visited, IP address, operating system and browser type. This information is not personally identifiable.

5.7 Comments

If you leave comments on the website, we collect the data shown in the comments form. We also collect your IP address and browser user agent string to help detect spam. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

6. What we use your data for

6.1 Fulfilling our service

A lot of the data we collect is what allows us to run our business and fulfil our service – eg processing your orders. This also includes communicating with you personally about your order.

6.2 Operating our website

We use your data to operate our website – this includes managing your account on our website and making any requested changes to your settings and profile.

6.3 Business research, development and improvement

We use your data to assess and analyse our business and products in order to develop and improve what we offer.

6.4 Marketing

We use some of the data we collect to market and advertise to you (as outlined in sections 4.2.2 and 4.2.3).

6.4.1 Email and newsletter

If you have consented to email marketing, we may send you emails regarding new offers and products and newsletters about Wicked Mata. You can unsubscribe at any time.

7. How we protect your data

We are committed to keeping your personal data safe. We have technical measures and company policies in place to make sure that your data is safe. Your data is only accessed by those in the company who need it, and only to fulfil a need listed in section 6.

8. Who we share your data with

In addition to the third parties that collect data (explained above, eg Google and Facebook), we share certain data (only where relevant) with our providers and suppliers such as PayPal and shipping providers. We also share aggregate statistical data with our agencies and partners – this data is not personally identifiable.

9. How long do we keep your data for?

We keep your data for as long as necessary to fulfil the purposes described above.

10. Your rights

You have the right to request access to the data we hold on you, as well as request the deletion of this data. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like to speak to us about your data, send us an email to [email protected]

11. Changes to our Privacy Policy

We reserve the right to change this Privacy Policy at any time.

Do you offer a warranty?

All of our products are guaranteed against defects in material or manufacture for 3 years, and the wood finish, under normal conditions of use, is guaranteed against defects in composition or application for one year.

If any issues do arise during this time, we will fix the table on site if possible, or arrange collection of the table and fix the issue at our workshop. This guarantee does not cover accidental damage or mistreatment.

What is your returns policy?

We love our tables and we do all we can to ensure you buy the one that’s right for you – so if you have any questions before you purchase, just get in touch. We’ll be happy to send you more photos, or answer any questions you have, as we’d much rather our customers were sure about a purchase, instead of rushing in.

However, if you do purchase a table that’s not right for you, you can return it within 14 days of delivery. This will be subject to a collection charge based on your location. Charges start from £100, but will not exceed £800. As long as the table is in perfect condition, you will receive a full refund for your order. We will complete any collections and process refunds within 28 days.

If you love your table but experience any issues after delivery, just call us on 01462 512029.

Do you offer financing?

At this point in time we don’t offer a financed option for our finished tables.

For all bespoke and customised work however, we will take a 50% payment upfront in order to start work, but we will need to receive payment in full prior to delivery.

How is my information used?

If you’re just browsing this website, we don’t collect any personal information at all – but your browsing data may be used in accordance with Google Analytics. Once you place an order with us, your name, address, phone number and email address are securely stored in order to complete your order. All credit card information is processed through Paypal and is inaccessible to Wicked. We will always ask for consent before we send you any marketing emails, and you’re free to withdraw this consent at any time. We will never sell or share your data with anyone else. For our full privacy policy just click here.